Operational IT/OT Support Specialist

We are seeking a highly skilled and motivated Operational IT/OT Specialist to join our dynamic team in Grande Prairie, Alberta. The successful candidate will play a crucial role in the implementation, maintenance, and support of our network infrastructure, while also taking on the responsibilities of an Operational Specialist.

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Key Responsibilities – Operational Specialist:

• Network Installation and Configuration:

  • Deploy and configure network hardware and software components.

  • Implement and maintain network infrastructure, ensuring optimal performance.

• Firewall Management:

  • Design, implement, and manage firewall solutions to safeguard network security.

  • Monitor and respond to security incidents, ensuring the integrity of the network.

• Security Protocols:

  • Stay updated on the latest security trends and implement best practices to protect network assets.

  • Conduct security assessments and audits, recommending and implementing improvements.

• Field Operations:

  • Travel to various client sites in Grande Prairie, AB and surrounding areas to install, upgrade, and troubleshoot network systems.

  • Collaborate with cross-functional teams to ensure seamless integration of network solutions.

  • Participate in shift rotations to provide continuous support and ensure network uptime.

• Class 5 Driver's License:

  • Possess a valid Class 5 driver's license for travel to client locations.

• Helpdesk Support:

  • Provide local and remote support for laptops and VMs.

  • Take ownership of assigned tickets, track resolutions, and meet SLAs.

  • Comprehend basic Active Directory administration and assist with onboarding processes.

  • Answer and respond to corporate and field employee issues via telephone, email, and help desk ticketing system (HaloPSA).

• End-User Support:

  • Support applications both on-premises and cloud-based, including email, VPN, collaboration software, and encryption software.

  • Assist with new hire setups, onboarding, and deployment of workstations.

  • Maintain and deploy workstations, update Microsoft patches, and manage software updates.

• Documentation and Project Work:

  • Document ticket resolution and contribute to the helpdesk knowledge base.

  • Maintain asset management tools to track company-owned hardware and software.

    • Participate in project work and periodic scheduled on-call assignments.

• Occasional travel to remote field sites may be required.​
   

Qualifications:

• Secondary Schooling in Networking, Information Technology, or a related field.

• 1-3 years of experience in a similar role (Networking or Helpdesk support/technician).

• Class 5 driver's license for travel to client locations.

• Hands-on experience with networks, workstation and server hardware troubleshooting, VOIP, phone technologies, anti-virus systems, and imaging/patching software.

• Strong diagnostic and problem-solving ability.

• Excellent written, verbal, and presentation skills.

• Ability to collaborate with team members at all levels

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If this sounds right for you, please email your resume to jobs@provisioninfotech.com and reference GPOT in the subject